Terms and Conditions

Please read Shipping Information for additional information.

Prices

The price payable for items purchased shall be those current at the time of order. Prices are in pounds sterling. Individual prices exclude the cost of Shipping, which is added at the end of the order (see Shipping Information for prices). For buyers outside the EC, any customs duties incurred are the purchaser's responsibility. The current rate of VAT (17.5%) is included in all our prices. Payment must be made in pounds sterling. For international buyers, your payment will be converted automatically for you on your credit card statement. Prices and availability of products are subject to change without notice.

Ownership of Goods

All goods remain the property of Silver Thistle Beads until payment is received in full.

Representation of Goods

We try to provide accurate information about the products we sell. Care is taken to ensure that the pictures on our website depict colours as accurately as possible. However, variations may occur due to limitations in photographic reproduction or the colour settings on different computer monitors. The shade of colour may vary between different batches of beads. Please make sure you order enough beads to complete your project. Terms such as gold, silver, bronze, copper, amethyst, topaz, etc are descriptive of the colour and are not made from these materials unless otherwise stated. Similarly, the term 'crystal' refers to transparent glass not a lead crystal or semi-precious stone unless otherwise stated. Antique is a description of a product that has been made to look antique. As many items we sell are handmade or made from natural stone, for instance Bali silver products, lampwork beads and gemstone items, size and weight may vary slightly from the description. If you order more than one handmade or stone product, we do our best to ensure that we send items that are as similar as possible. Colours may fade over time if exposed to direct sunlight or water. If any goods are unsatisfactory, we will accept their return according to our Returns Policy.

Customer Service

We want you to be totally happy with your purchases and with the service you receive. If a mistake has been made with your order, please contact us immediately. Orders go through a rigorous quality checking system, but occassionally a mistake can be made. If you have a complaint, please contact us at francesca@silverthistlebeads.com and we will do our best to resolve any issues you raise.

Returns Policy

Our returns policy complies with the UK Consumer Protection (Distance Selling) Regulations 2000. For more details about your consumer rights the dti produce a fact sheet at www.dti.gov.uk You have the right to cancel your order for any reason within 7 working days from the day after you receive the goods you ordered. If you wish to cancel any part of your order, you must do so in writing or email (not the telephone) and we will give you a refund within 30 days (provided the goods have been returned to us in good condition). If you are returning goods to us, it is your responsibility to ensure they reach us in good re-saleable condition. Get proof of postage from the post office - it is free and insures contents up to £30.00. We cannot refund goods we do not receive. Please let us know when you have posted your returned goods so that we can expect them. Returned goods must be in their original packaging, unused and have proof of purchase enclosed before any refunds are given. The cost of returning any cancelled items is at your expense. We will refund the order or the relevant part of the order, excluding the shipping charges. If any of your goods are faulty, you have the choice whether you wish to accept a replacement or a refund. You will need to return any faulty goods (please contact us in writing and get proof of postage) - we will refund your costs.

Out Of Stock

The website is updated regularly. However, if you should order an item which runs out of stock prior to despatch, we will contact you. You will be offered the choice of ordering an alternative, having the item placed on back order (if the item is due in stock) or receiving a refund.

Privacy Policy

We do not disclose buyers' information to third parties unless required by law.

Our terms and conditions are binding and no variation to our terms and conditions shall be accepted unless agreed in writing by Silver Thistle Beads.